We are committed to providing high-quality products and a reliable shopping experience. If you receive an item with a quality issue, please contact our customer service team and provide relevant details. We will review the issue and provide an appropriate solution based on the specific situation.
Minor Quality Issue
Examples:
- Minor loose threads
- Small workmanship imperfections
- Minor stains that can be cleaned
- Packaging damage without product damage
General Quality Issue
Examples:
- Noticeable workmanship defects
- Visible stains or damage affecting product value
- Printing or logo issues
- Missing small accessories
- Minor defects affecting customer experience
Serious Quality Issue
Examples:
- Product cannot be normally used
- Product cannot be reasonably sold
- Major damage or defects
- Wrong item, wrong size, or wrong color caused by fulfillment error
- Significant difference between received item and product description
Compensation is generally evaluated based on the affected item's actual paid amount.
Minor Quality Issues:
A store coupon may be provided depending on the impact of the issue.
General Quality Issues:
We may provide a store coupon, partial refund, replacement, or another suitable solution depending on the circumstances.
Serious Quality Issues:
We may provide a replacement or refund according to the specific situation.
Store coupons issued as compensation:
- Valid for 60 days from the issue date.
- No minimum purchase requirement.
- Cannot be applied to shipping fees.
- May be combined with regular website discounts.
- Can only be used once.
- Cannot be exchanged for cash.
Please contact our customer service team and provide:
- Order number
- Product information
- Clear photos or videos showing the issue
- A description of the problem
Providing complete information helps us review and resolve the issue faster.
If you experience a product quality issue, please contact our customer service team before taking further action.
Our team will review the case and provide the most appropriate solution, which may include replacement, refund, or other compensation depending on the situation.
Please do not return any product without prior communication with our customer service team.
The following situations are generally not considered quality issues:
- Normal variations within acceptable manufacturing standards
- Minor differences caused by lighting or display settings
- Personal preference or change of mind
- Incorrect size selection by the customer
- Damage caused by improper use after receiving the product
