Order Processing
Orders normally require 2–3 calendar days for preparation before they are handed to the carrier. Transit estimates begin after the package is accepted by the carrier.
Estimated Transit Times
These are estimates rather than guaranteed delivery dates.
Delay Protection
If an eligible Fast FedEx package has not been delivered after 9 business days, please contact us. We may provide store credit equal to 100% of the shipping fee paid. If it remains undelivered after 25 business days, we will arrange a free replacement shipment and cover the new shipping cost.
Compensation thresholds and remedies are the same for all eligible destinations, including carrier-designated remote areas.
Compensation Method
All delay compensation is issued as store credit. Store credit cannot be withdrawn or transferred and is subject to the account-credit terms shown on our website.
SVIP Orders
For SVIP orders, compensation is calculated using the actual shipping cost of the affected package.
Lost Packages
If the carrier confirms that a package is lost, our standard resolution is a free replacement shipment. We will cover the replacement shipping cost and ask the customer to reconfirm the delivery address before reshipment.
Early Replacement
When tracking has shown no meaningful progress for an extended period and the package appears at high risk of being lost, we may arrange a replacement before the final delay deadline.
Exclusions
Automatic delay protection does not apply to delays caused by an incorrect or incomplete address, refusal of delivery, repeated failed delivery attempts, unpaid duties or taxes, missing customs information, or a customer-requested delivery change.
